SPA AND SALON
We walk your dogs three times a day for about 5-10 minutes at each walk depending on the pet's desire.
Yes! We encourage you to book through our online booking tool. We will get back with you to confirm your request within 24 hours.
Yes. Please speak to a Concierge about check-out procedures. We ask that you pre-pay for your pet's stay if your agent is not going to pay.
For your first visit, we ask that you fill out a New Client Form, a Yearly Boarding Form, and the Limited Power of Attorney. When you come in, you will be asked to sign these forms and go over a Check-in Form. After these forms are filled out for the year, you will only need to go over the Check-in Form at each visit until the following calendar year.
We change the litter boxes twice daily or more if needed.
No. For the safety of your pet, the runs do not have an outside door for your pet to go in and out as they please. We want to be sure your pet does not go outside unsupervised.
Yes! We have central a/c and heating throughout the building and ceiling fans in the main dog area.
Our swivel feeders easily twist out from the front of the door so we can change food and water without disturbing your pet. (See picture).
Yes. We do prefer that your pet has their own food for a couple of reasons. Whenever a pet is in a new environment, they can have stress which also can create GI upset. Also, whenever a pet's food is switched too quickly, there can be GI upset. We are happy to feed our food for an extra $2 per meal, but we prefer that you bring your own food for your pet's comfort.
We ask that you bring your pet in from 3:00pm until 10:00pm. This allows us to have your pet's room ready for check-in.
We ask that you check your pet out anytime from 6:00am to 2:00pm. If your pet is picked up after 2:00pm, another day's charge will be added to your pet's stay.
Thank you for your service! We give a 10% discount on your pet's boarding stay for first-responders and military personnel. (Does not apply to Spa services)
Yes! We offer a 50% discount on your pet's boarding stay for active duty military on deployment. (Must show orders.)
Yes. We charge per day from 2:00pm to 2:00pm. If you drop off in the morning after your pet's scheduled date, you will still be charged for the day.
If your pet needs to stay with us for a month or more, we ask that you prepay 1/2 of the total bill up-front.
Yes! For every week your pet stays here, we will give you a $20 Spa credit to be used while your pet is staying with us. (Expires 2 weeks after acquired.)
Absolutely! We encourage you to tour our facility prior to bringing your pet to stay with us. Ask as many questions as you need!
We have everything your pet needs, but please speak with a concierge to see what can be safely left in our care.
We want to make sure your pet is safe because we are not with them 24 hours a day. We have seen too many pets' teeth break on bones and antlers or pets choke on rawhide, that we have stopped letting pets have them altogether. Thank you for your understanding.
Yes! Please be certain there are no small, moving parts that can be easily swallowed. If you are unsure, please have a concierge see it.
If you have an old T-Shirt you don't mind bringing in that you have worn, tie a knot in it and write your name on the neckband or tag so it does not get lost. We will not wash this shirt so it may be soiled or destoyed when you pick your pet up.
No. We prefer that you take those items with you when you check in so that they do not get damaged or lost while here. Thank you for your understanding.
No! We have our own stainless steel bowls so there is no need to bring any dishes. If you have a special request, please speak to a concierge.
Yes! We have 24 hour video access to your pet at no extra charge. Feel free to check on your pet day or night.